You have the right to access any personal information we hold in respect of your dealings with Letting Guys.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Letting Guys is a member of "Client Money Protect."
This is a Government Approved Scheme to protect our Client's money held by us.
For more information about "Client Money Protect," visit their website - www.clientmoneyrotect.co.uk
Letting Guys is A Member of the Deposit Protection Service (DPS).
If we hold a deposit for our Clients, then it will be protected with DPS. Please visit their website www.depositprotection.com, for more information about DPS and their contact details.